COVER STORY
Building Customer-Centricity Through Personalization
Mary Poppen, President and Chief Customer Officer, Employee Experience Division, HRIZONS, Author, Speaker, & Advisor
Mary Poppen is President and Chief Customer Officer of HRIZONS EX and Professor of Practice at Michigan State University teaching in the Customer Experience Management Master’s Degree program (MS-CXM). She is also a CS...
FEATURED LEADERS
A Healthcare Visionary Prioritizing People over Profits
Blair Fjeseth, President and CEO of Mountain Health CO-OP.
When it comes to professions and occupations in the world of industries, healthcare is as much like a pulse to the bodies that fill this planet. For Blair Fjeseth, the President and CEO of Mountain Health CO-OP, this heartbeat...
Leading the Charge Through Innovative Collaboration
Sabine Wisnioski, Global People Change Leader
Sabine Wisnioski, a Global People Change Leader, has a diverse background that reflects her global perspective and deep understanding of people dynamics. Born in Hong Kong to a Hong Kong Chinese mother and a Polish American father, Sabine’s upbringing...
Shaping the Future of Fintech with a Blend of Strategic Foresight and Technical Expertise
Vasa Krishnan, Chief Technology Officer of FinResults, Inc.
Vasa Krishnan, the Chief Technology Officer of FinResults, Inc., is a leader known for his expertise in technology, data analytics, and artificial intelligence. His journey in the tech world began with a Master’s degree in computer science and management....
OPINIONS
Elevate Your Success: The Untold Secrets and Insights of Personal Branding Unveiled!
Chantelle Znideric, Personal Stylist and Personal Brand Expert
Chantelle Znideric is an award-winning personal stylist and personal brand expert. She is based in the U.K. and serves as a style consultant, for top-performing leaders, entrepreneurs, and CEOs globally with hugely demanding lives. She has worked with renowned...
Entrepreneurial Leadership: Harnessing the Power of a Creative and Innovative Mindset in the Age of AI
Claire Koryczan, Founder & Director of Imagine Beyond
Claire Koryczan, the Founder and Director of Imagine Beyond, has extensive expertise in creative consultancies, technology, innovation, and HR and brings this into transformative experiences for leaders across the globe. With over two and a half decades of experience,...
AI and ESG Powering Sustainable Investing
Dr. Jane Thomason, Investor in the areas of Web3, Metaverse, HealthTech, and Tech
Dr. Jane Thomason is a globally recognised thought leader on Metaverse and Web3. She is at the forefront of understanding and navigating the evolving landscape of emerging technologies. She is on the editorial board of “The Journal of Metaverse” ...
INTERVIEW
Helping Leaders Build a Strong Customer-Centric Culture
Blake Morgan, Customer Experience Futurist, Keynote Speaker, 3X Bestselling Author, & Consultant
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for...