Driving Business Growth through AI-Powered Customer Insights
Gül Bilgin Mokan is the Deputy General Manager of Customer Experience at Multinet Up. After earning her degree in Industrial Engineering from Gazi University, she studied Business Management in London. She began her career...
Transforming Operations for Enhanced Customer Engagement
James Johnstone is passionate about working with organisations to deliver on their core purpose, reducing delivery risk, and optimising their spend. With a specific interest in how customers interact with organisations through service delivery models and technology James works...
Driving Operational Excellence and Brand Growth
Mariana Marques is a global operations leader with extensive experience across North America, South America, and Europe. As Senior Director of Operations Excellence at Firehouse Subs, she drives franchisee support, operational efficiency, and brand growth across the U.S. and...
The Future of Risk Management: How Companies Can Build a Stronger, More Adaptive Framework
Charmone Adams is an Advisory Principal with Grant Thornton LLC and is based in the New York Office. Since joining the firm, Charmone has been working closely with many SEC, FRB, and FINRA regulated entities. He has over 15...
Revolutionizing Customer Experience with AI
Kathryn Simons-Porter holds a Masters in Business Management and a Post Grad Diploma in Applied CX and Emotional Intelligence. More recently Kathryn co-authored the Global No1 Best Seller ‘The AI Mindset’. Starting her career initially in tech and selling...
Moving From Aspirational to Operational: The 7C Commitment Framework
Lisa Riegel, PhD. enjoys long-term relationships with her clients and assists them with strategic planning, implementation, and executive coaching. She has been sought internationally for her counsel on program improvement and innovation. She has also developed statewide curriculum for...
Creativity and Digital Marketing
James is the founder and CEO of Scoota. Prior to this, he was co-founder and CEO of Tangozebra, the leading provider of creative-first digital marketing solutions in Europe. Tangozebra was sold to DoubleClick/Google in 2007. In 2003 James was...
How To Create & Run A Successful SME
After rising to become a consumer & business tech publisher, Mark then worked in the healthcare and financial media sectors. He sold his healthcare media business in 2002 & then formed a boutique M&A business, originally specialising in the...