Mary Poppen is President and Chief Customer Officer of HRIZONS EX and Professor of Practice at Michigan State University teaching in the Customer Experience Management…
Currently CCO of Kani Payments Limited, Roger previously spent seven years at Intu Properties PLC as Customer Experience Director, driving the intu brand and a…
Candace Carnahan believes in a simple truth: safety isn’t just a task; it’s a mindset, a way of living. Whether she’s clad in steel-toed boots…
Erica Hodgson is a business change leader with a passion for inclusive change management and stakeholder engagement. With over 25 years experience, Erica has spearheaded…
Julien Rio, a Certified Customer Experience Professional (CCXP) and AVP of International Marketing at RingCentral, is a renowned figure in the CX world. Julien is…
With over a decade focused on technology and innovation in IT and aviation, Daniel’s journey began in technical engineering roles, refining skills in systems analysis…
Stewart Lockie has enjoyed a long and successful career in the Retail Banking arena. He has worked globally leading teams to successful outcomes, which has…
Poststructuralism, rejecting the fixed hierarchies of structuralism, postulates that texts – and by extension, brand messages – possess no intrinsic meaning. Meanings are not authored…
Dr. Andrea Rubik blends seasoned expertise in leadership and marketing, having enhanced brands at global firms like Grey and Telenor and startups such as ShareDocView…
Elaine Gold is an independent consultant and Co-Founder and until Dec 2023, MD of GEN UK. Elaine became active in GEN over 12 years ago…
