Norman Marks, CPA, CRMA is a retired senior executive. He works with individuals and organizations around the world, advising them on risk management, internal audit,…
Stephanie Ogulin is the founder of the management consultancy transformXP and co-founder of the transformation consultancy collectiv:a. The certified expert for Customer & Transformation Experience…
Jannecke Drangert-Hveding is a CCXP, and a true believer in the “outside-in” approach to strategy and business development. She has extensive experience as a business…
Chrissy Daniels collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million…
Sarah Williams is a seasoned CX professional with over two decades of experience in Customer Service, Strategic Planning and Organizational Leadership. A Head Judge for…
Samantha Conyers is well recognized as a Customer Experience leader in the Caribbean, being among the first in the region with the expertise. With a…
Dan Gingiss is an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional…
Eckhart Boehme is the former Curriculum Architect Marketing Excellence @Microsoft Corporation. He is the founder and managing director of strategy consulting firm unipro solutions and…
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, researcher, and New York Times bestselling business author. He works with clients who want to create…
Patty Soltis is a senior customer experience manager at Upwork. She works with her partners, adding financial value and driving to the organization’s north-star metrics.…
