Gül Bilgin Mokan is the Deputy General Manager of Customer Experience at Multinet Up. After earning her degree in Industrial Engineering from Gazi University, she…
Revolutionizing Customer Experience with AI
Kathryn Simons-Porter holds a Masters in Business Management and a Post Grad Diploma in Applied CX and Emotional Intelligence. More recently Kathryn co-authored the Global…
Transforming Operations for Enhanced Customer Engagement
James Johnstone is passionate about working with organisations to deliver on their core purpose, reducing delivery risk, and optimising their spend. With a specific interest…
Driving Operational Excellence and Brand Growth
Mariana Marques is a global operations leader with extensive experience across North America, South America, and Europe. As Senior Director of Operations Excellence at Firehouse…
The Future of Risk Management: How Companies Can Build a Stronger, More Adaptive Framework
Charmone Adams is an Advisory Principal with Grant Thornton LLC and is based in the New York Office. Since joining the firm, Charmone has been…
Putting Customers First in Banking and Beyond
A values focused and highly driven executive with over 30 years of experience in the banking industry. Nick May joined the Beyond Bank Group Executive…
Navigating the Intersection of Technology, Innovation, & Leadership
Ana Carolina (Carol) Prado is a project, product, process and services manager with 20 years of experience, graduated in Information Science, post-graduated in Project Management,…
AI-Driven Marketing Innovation and the Future of Personalization
Zara Star Baker is a Swedish-American Chief Marketing & Innovation Officer. She brings over 16 years of experience in building and leading marketing and digital…
Transforming Businesses Through Customer-Centric Leadership
Eric Smuda has built a distinguished career based on the belief that taking care of customers to drive organic growth is the most reliable way…
Cultivating a Culture of Empowerment & Innovation
Eveliene Witjes is an entrepreneur and Human Resources Management Specialist with over 20 years of professional experience; of which 16 years in core Human Resource…