Building Customer-Centricity Through Personalization

Mary Poppen, President and Chief Customer Officer, Employee Experience Division, HRIZONS, Author, Speaker, & Advisor
May 31, 2024 0

Mary Poppen is President and Chief Customer Officer of HRIZONS EX and Professor of Practice at Michigan State University teaching in the Customer Experience Management…

Fostering a Customer-Centric Culture

Vanessa Milan, Head of Voice of the Customer, Cambridge University Press & Assessment
February 28, 2024 0

Vanessa Milan is a passionate Voice of the Customer manager and a natural advocate for customers, skilled at engaging internal stakeholders to strategically improve the…