COVER STORY

Building Customer-Centricity Through Personalization

Mary Poppen is President and Chief Customer Officer of HRIZONS EX and Professor of Practice at Michigan State University teaching in the Customer Experience Management Master’s Degree program (MS-CXM). She is also a CS...

FEATURED LEADERS

A Healthcare Visionary Prioritizing People over Profits

When it comes to professions and occupations in the world of industries, healthcare is as much like a pulse to the bodies that fill this planet. For Blair Fjeseth, the President and CEO of Mountain Health CO-OP, this heartbeat...

Leading the Charge Through Innovative Collaboration

Sabine Wisnioski, a Global People Change Leader, has a diverse background that reflects her global perspective and deep understanding of people dynamics. Born in Hong Kong to a Hong Kong Chinese mother and a Polish American father, Sabine’s upbringing...

Shaping the Future of Fintech with a Blend of Strategic Foresight and Technical Expertise

Vasa Krishnan, the Chief Technology Officer of FinResults, Inc., is a leader known for his expertise in technology, data analytics, and artificial intelligence. His journey in the tech world began with a Master’s degree in computer science and management....

OPINIONS

Elevate Your Success: The Untold Secrets and Insights of Personal Branding Unveiled!

Chantelle Znideric is an award-winning personal stylist and personal brand expert. She is based in the U.K. and serves as a style consultant, for top-performing leaders, entrepreneurs, and CEOs globally with hugely demanding lives. She has worked with renowned...

Entrepreneurial Leadership: Harnessing the Power of a Creative and Innovative Mindset in the Age of AI

Claire Koryczan, the Founder and Director of Imagine Beyond, has extensive expertise in creative consultancies, technology, innovation, and HR and brings this into transformative experiences for leaders across the globe. With over two and a half decades of experience,...

AI and ESG Powering Sustainable Investing

Dr. Jane Thomason is a globally recognised thought leader on Metaverse and Web3. She is at the forefront of understanding and navigating the evolving landscape of emerging technologies. She is on the editorial board of  “The Journal of Metaverse” ...

INTERVIEW

Helping Leaders Build a Strong Customer-Centric Culture

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for...