COVER STORY
Preserving History Through Innovative Storytelling and Transformative Technology
Lawrence Swiader, Chief Digital Officer, American Battlefield Trust
Lawrence Swiader didn’t set out to become the Chief Digital Officer of the American Battlefield Trust. In fact, his journey began far from the battlefields, in the ancient streets of Athens, Greece. Fresh out...
LEADERS
Blending Data, Empathy, and Customer-First Leadership
Eduardo Perez, Chief Customer Officer of Tricolor Holdings
Eduardo Perez’s journey as a leader is deeply rooted in his early experiences as a quality engineer. In those days, his primary responsibility was to ensure that products met the highest standards. “When there were issues, I had to...
Redefining AI for a Better Tomorrow
Joseph Byrum, CTO, Consilience AI
Joseph Byrum is Chief Technology Officer at Consilience AI, a company building scalable and explainable AI solutions to deliver mission critical insights by uncovering hidden relationships in data. As an executive, Joseph’s work has been building toward the goal...
Leveraging Cutting-Edge Technology to Drive Continuous Improvement and Sustainability
John Melott, CIO, Labrie Environmental Group
John Melott began his IT career in 1983 as a third-shift operator at an industrial tool maker, quickly establishing himself as a reliable asset in the company. His journey took him to a financial services bank, where he worked...
INTERVIEW
Crafting & Operationalizing Exceptional CX Strategies Across Diverse Industries & Borders
Samantha Conyers, Chief Experience Officer, First Retail Group
Samantha Conyers is well recognized as a Customer Experience leader in the Caribbean, being among the first in the region with the expertise. With a BA in Public Relations and Economics, as well as an MBA in Strategic Planning,...
OPINIONS
Workplace Mythbusting
Naomi Sakamoto, Studio Director, Principal at Gensler
Naomi Sakamoto is a Principal in Gensler’s London office, leading both the Technology practice area for the firm’s Europe region and a studio serving innovative clients in sciences, tech, and creative industries. With a background in urban design, civil...
Why Dyslexic Employees should be at the Top of Your Recruitment Shortlist
Kate Griggs, Founder and CEO, Made By Dyslexia
Kate Griggs is the founder and CEO of the global charity Made By Dyslexia, host of the Lessons in Dyslexic Thinking podcast and the author of This is Dyslexia (Penguin) and Empowering Dyslexic Thinking at Work, a free access...
The Importance of Mental Fitness for the Modern World
Yvonne Tajok, Leadership Coach, Cornerstone Coaching
Yvonne Tajok is a Leadership Coach and Mentor, helping women leaders elevate their career and well-being so they can make lasting impact. She works with individuals and businesses to deliver 1:1 and group coaching, integrating Positive Intelligence to improve...