COVER STORY
Helping Organisations Create Exceptional CX Strategy
Dan Gingiss, International Keynote Speaker & 2X Author, The Experience Maker LLC
Dan Gingiss is an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana....
FEATURED LEADERS
Expanding Access to High-Quality Addiction and Mental Health Care Through Innovative Solutions
Mark W Lamplugh Jr, CEO of South Jersey Treatment Management Company
Mark W. Lamplugh Jr.’s journey from firefighter to CEO of South Jersey Treatment Management Company is a story of dedication and transformation. His career began with a deep commitment to serving his community, responding to crises, and helping others...
Driving a Culture Where People and Technology Thrive Together
Kipp Sorensen, Chief People Officer of JourneyTEAM
Fresh out of college, Kipp Sorensen was fortunate to have leaders who saw potential in him that he hadn’t fully recognized. Starting as a software engineer, he quickly moved into leading development teams, which paved the way for a...
OPINIONS
The Importance of Entrepreneurs Investing Outside Their Business
Sean Cohen, Private Wealth Manager at Carrick Wealth
Sean Cohen is a globally recognised thought leader in offshore wealth management, wealth building, tax structuring, and business strategy. With an extensive background in helping South Africans protect and grow their wealth through strategic offshore investments, Sean’s insights are...
Embracing a Growth Mindset
Utkarsh Narang, Founder, IgnitedNeurons
Utkarsh is a Learning Consultant, Executive Coach, Facilitator and Content Creator based in Melbourne, Australia. Over his 16-year career, from being a physiotherapist and that too a good one, to filming and editing 400 hours of content for a...
INTERVIEW
Empowering Organisations to Become the Best Version of Themselves
Jeanne Bliss, Founder and CEO, Customer Bliss, & Co-Founder, Customer Experience Professionals Association
Jeanne Bliss has dedicated her entire 35-year career to improving lives. That’s why now, her purpose is guiding leaders around the world – so they can bravely guide their organizations to become the best versions of themselves. She is...
Creating a More Courageous and Innovative World
Melissa Ciciola, Director Management Consulting & Service Excellence, Prométhée
Melissa Ciciola is a seasoned leader in customer relationship strategies and transformation projects, currently the Director of Management Consulting and Service Excellence at Promethee Consultants. With a rich background spanning over 25 years, she excels in inspiring teams and...
Preparing for the Future: How Education and Technology are Shaping Tomorrow’s Workforce
Joseph Black, Co-Founder, UniTaskr
Joseph Black is a co-founder at UniTaskr, a leading platform that connects students with freelance opportunities, providing practical experience and upskilling the future workforce. With a background in marketing and a passion for innovation, Joseph is dedicated to bridging...